Prime Time Plumbing Inc. Text Messaging Terms of Use
By opting in to receive SMS/MMS text messages from Prime Time Plumbing Inc. (verbally, by texting (510) 213-8213, or by checking the optional SMS consent checkbox on our website forms), you consent to receive text messages regarding your plumbing inquiry or service—including appointment confirmations, dispatch updates, estimates, billing notifications, and job completion surveys.
- Consent Not Required for Purchase: Opting in to SMS is optional and is not a condition of purchasing any plumbing service or product.
- Message Frequency: Message frequency varies based on your active service requests and scheduled appointments.
- Rates: Message and data rates may apply according to your mobile phone plan.
- Opt-Out Instructions: Reply STOP at any time to unsubscribe and stop receiving text messages.
- Help & Support: Reply HELP for assistance, call (510) 213-8213, or email team@primetime.plumbing.
- Privacy Guarantee: Mobile opt-in data and phone numbers are never shared with third parties for marketing. See our Privacy Policy.
1. Acceptance of Terms & Company Information
These Terms and Conditions ("Terms") govern your use of the website https://primetime.plumbing and electronic communications provided by Prime Time Plumbing Inc. (doing business as Prime Time Plumbing, California Contractors State License Board #1109508), located at 2010 Crow Canyon Place, Suite 100, San Ramon, CA 94583. By accessing this website or opting in to communications from us, you agree to these Terms.
2. SMS / MMS Text Messaging Terms & Conditions
Prime Time Plumbing Inc. provides an SMS text messaging service to make scheduling, dispatching, and customer support convenient for homeowners, businesses, and builders across San Ramon, Dublin, Pleasanton, and the East Bay:
- Program Description: Customers who opt in may receive service-related SMS messages, including quote/estimate responses, appointment reminders, "on-the-way" technician dispatch alerts, billing/invoice receipts, customer service replies, and post-job feedback/survey requests.
- How You Opt In: You may opt in verbally when speaking with a Prime Time Plumbing Inc. representative, by sending an initial text message to (510) 213-8213, or by voluntarily checking the unchecked SMS opt-in checkbox when submitting a form on https://primetime.plumbing.
- Opt-Out Procedure (STOP): You can cancel the SMS service at any time. Simply text STOP to (510) 213-8213 or reply STOP to any message from us. After you send the SMS message STOP to us, we will send you one confirmation SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time or text START.
- Customer Assistance (HELP): If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at (510) 213-8213 or team@primetime.plumbing.
- Carrier Liability Disclaimer: Wireless mobile carriers are not liable for delayed or undelivered text messages.
- Message Frequency & Cost Disclosure: Message frequency varies depending on your interaction with our team. As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
- Privacy Protection: If you have any questions regarding privacy, please read our Privacy Policy. Your mobile information and SMS consent will never be shared or sold to third parties for marketing purposes.
3. Plumbing Estimates, Scheduling & Scope of Work
Information submitted through our website quote forms or text line helps our team prepare preliminary scheduling and dispatch a licensed technician. Final pricing, scope of work, permit requirements, and warranty terms for plumbing, sewer, water heater, gas, remodel, new construction, or ADU work are provided in your written estimate or service agreement prior to work beginning.
4. Website Content & Intellectual Property
All content on https://primetime.plumbing—including project photographs, logos, text, guides, and graphics—is the property of Prime Time Plumbing Inc. and may not be copied, republished, or used commercially without written permission.
5. Disclaimer of Website Warranties & Limitation of Liability
Educational articles, blog guides, and general plumbing tips on this website are provided for informational purposes only and do not replace an on-site inspection by a licensed plumber. To the fullest extent permitted by California law, Prime Time Plumbing Inc. shall not be liable for indirect or incidental damages arising from temporary website unavailability or delayed electronic messages.
6. Governing Law & Updates to These Terms
These Terms are governed by the laws of the State of California. We may update these Terms periodically to reflect operational, regulatory, or telecommunications compliance changes, with the updated effective date posted at the top of this page.
7. Contact Information
For questions regarding these Terms & Conditions, plumbing services, or text messaging support, please contact:
2010 Crow Canyon Place, Suite 100, San Ramon, CA 94583
Phone: (510) 213-8213
Email: team@primetime.plumbing
California Contractors License: CSLB #1109508