Privacy Policy

1. Introduction & Business Identity

Welcome to Prime Time Plumbing Inc. (doing business as Prime Time Plumbing, California State Contractors License #1109508). We respect your privacy and are committed to protecting the personal information you share with us through our website (https://primetime.plumbing), over the phone, via SMS/MMS text messaging, or during on-site plumbing services.

• Legal Business Name: Prime Time Plumbing Inc.
• Business Address: 2010 Crow Canyon Place, Suite 100, San Ramon, CA 94583
• Business Phone: (510) 213-8213
• Business Email: team@primetime.plumbing

2. Personal Information We Collect

When you request a free estimate, book an appointment, call or text our office, or fill out a contact form on our website, we may collect the following information:

• Contact Details: Your first and last name, mobile or landline phone number, email address, and service/billing street address.
• Service & Project Information: Descriptions, photos, or notes regarding your plumbing repair, water heater, sewer lateral, gas line, remodel, new construction, or ADU project.
• Communication Records: Records of phone calls, emails, form submissions, and SMS/MMS text message opt-in/opt-out preferences managed through our customer relationship management (CRM) platform.
• Technical & Website Usage Data: Standard browser type, device type, IP address, pages visited, and analytics cookies used to maintain website performance and measure advertising effectiveness.

3. How We Use Your Information

Prime Time Plumbing Inc. uses the information we collect strictly to serve you as a customer, including:

• Preparing and delivering accurate plumbing estimates, proposals, and invoices.
• Scheduling service visits and sending appointment confirmations, technician dispatch alerts, and arrival updates.
• Communicating about active work orders, municipal inspections, permits, and warranty support.
• Sending post-service follow-ups or customer satisfaction/review requests when authorized.
• Complying with applicable California contractor regulations, tax/accounting obligations, and telecommunications compliance standards.

4. SMS / Text Messaging Opt-In, Opt-Out & Data Privacy

Prime Time Plumbing Inc. offers optional SMS/MMS text messaging so customers can receive fast updates regarding their plumbing service:

• How Opt-In Is Collected: Customers may opt in to receive SMS messages either verbally (over the phone or in person with our team), by initiating a text message to (510) 213-8213, or by voluntarily checking the unchecked SMS consent box on our website quote/contact forms.
• Types of Messages Sent: Appointment reminders, dispatch and arrival notifications, estimate and billing notifications, customer support responses, and job completion surveys.
• Voluntary Consent: Consent to receive text messages is completely voluntary and is not required as a condition of purchasing any goods or plumbing services.
• Message Frequency & Rates: Message frequency varies depending on your service inquiry or appointment activity. Standard message and data rates may apply from your wireless carrier.
• How to Opt Out (STOP): You may opt out of receiving SMS text messages at any time by replying STOP (or UNSUBSCRIBE, CANCEL, END, or QUIT) to any text message from us. Once you reply STOP, you will receive one final confirmation text and no further SMS messages will be sent unless you re-initiate opt-in.
• How to Get Help (HELP): For assistance at any time, reply HELP to any text message or contact us directly at (510) 213-8213 or team@primetime.plumbing.
• Strict Non-Sharing Guarantee: We will never sell, rent, trade, or share your mobile phone number, SMS opt-in consent, or personal contact information with third parties or affiliates for marketing or promotional purposes, and we will never spam you.

5. Cookies, Analytics & Operational Service Providers

Our website uses standard analytics and conversion measurement tools (such as Google Analytics and Google Tag Manager) to understand how visitors find and navigate our site. We also use secure, industry-standard software providers (such as ServiceTitan CRM and secure form/hosting providers) strictly to process customer requests on our behalf under confidentiality obligations. None of these providers are permitted to use your mobile phone number or SMS consent data for third-party marketing.

6. Data Security & Retention

We maintain administrative, technical, and physical safeguards—including HTTPS encryption and restricted CRM access—to protect your personal information against unauthorized access, disclosure, or misuse. We retain customer service records only as long as necessary to fulfill service warranties, customer support, and California legal/accounting requirements.

7. Your California Privacy Rights

California residents have the right to request information about the personal data we hold about them, request corrections to inaccurate contact details, or request deletion of personal information subject to legal record-keeping exceptions (such as active warranties, permits, or invoices). To submit a privacy request, contact us using the details below.

8. Contact Us Regarding Privacy

If you have any questions about this Privacy Policy or our SMS communication practices, please contact us directly: